Zenith for home services
The job goes to whoever answers first. Answer first.
A homeowner with a dead furnace calls three companies and books the one that picks up. Zenith picks up at any hour, sees the equipment on file and the membership, and books a service call or an estimate visit into the technician schedule your dispatcher already runs.
The calls
From no heat at midnight to a quote for a new system.
| Call | What Zenith does | Your team |
|---|---|---|
| Something broke | Asks your triage questions and books the first open service window | Dispatch sees the job with the answers |
| An emergency after hours | Follows your after-hours rule: pages the on-call technician or books first thing | On-call decides |
| Wants a quote for a new system | Qualifies the job and books an estimate visit | The comfort advisor gets the thread |
| When is my technician coming | Reads the job and the technician's schedule and gives the window | Nothing, unless the window slips |
| Membership tune-up | Checks the membership and books the visit it includes | Nothing to do |
| A lead from a marketplace or form | Replies on the channel it came from and books the visit | Sees a booked job |
Caller context
The equipment and the history, before the first question.
Whoever answers sees what your field service software knows about the house, so the caller is not asked for their model number twice.
- Equipment on file
- The unit, its age and its warranty.
- Last job
- What was done, and by which technician.
- Membership
- Active or lapsed, and which visits are left.
- Open estimate
- A quote sent and not yet accepted.
What gets booked
Each kind of visit, booked by its own rules.
- Service calls
- Into the technician schedule, by job type, zone and the skills a job needs.
- Estimate visits
- With the comfort advisor or estimator, in the windows they keep open for selling.
- Maintenance visits
- For members, inside the season you schedule tune-ups.
- Callbacks
- When a job needs a person to decide, booked as a task on that person's day.
Systems
Built around the dispatch board, not beside it.
ServiceTitan
Jobs, equipment, memberships and the technician schedule, read and written.
HubSpot
Contacts and deals for companies that run their sales pipeline there, with calls and notes written back.
Google Calendar
For estimators and owners who book from their own calendar.
On its own, and where it stops
Zenith handles the routine. Your people handle the rest.
Zenith books service calls, estimates and member visits and gives arrival windows on its own. Pricing exceptions, warranty disputes and complaints go to a person, and after-hours emergencies follow the on-call rule you set.
Zenith answers, routes, books and handles routine questions on its own. Refunds, discounts, complaints, low reviews and campaigns wait for a person, and anyone on your team can take over a conversation at any time.
Your dataThe voice model carries the spoken conversation and nothing else. Your customer records stay in your own database, read only by your own agents.
Start here, keep the foundation
Start with one function. Add the rest without starting over.
Most home service companies start with after-hours calls and new leads, because those are the jobs that go to a competitor by morning. The equipment, memberships and jobs Zenith reads are then ready for membership renewals and for review requests after a job closes.
FAQ
Questions, answered plainly.
Will Zenith quote prices on the phone?
Only the prices you tell it to quote, such as a diagnostic fee or a tune-up price. Anything that needs a technician's eyes is booked as a visit rather than guessed at.
How does it decide what is an emergency?
By your triage questions and your rule. No heat in winter, a gas smell or water coming through a ceiling can page the on-call technician; a dripping tap can wait for the morning. You write the list.
Does it book into our dispatch board?
Yes. Jobs are written to your field service software with the triage answers attached, and read back before the homeowner is told the time.
What about leads from marketplaces and web forms?
Each lead gets a reply on the channel it came in on, day or night, with your qualifying questions. When it books, the job is on the board and the lead is on the same thread as any later call.
Can it sell memberships?
It can explain the membership you offer and pass an interested homeowner to your team. Signing someone up and taking payment stay with your team.
Do we keep our phone numbers?
Yes. Keep your numbers and carrier. You can also publish separate Zenith numbers on your ads and your Google profile, so every call shows where it came from.
Related in Zenith
- ServiceTitanJobs, equipment, memberships and technician schedules from ServiceTitan.View
- Lead responseEvery new lead answered on the channel they used, qualified and booked, day or night.View
- AI receptionistEvery call answered by a voice that knows the caller, books the visit and hands off with context.View
- Appointment schedulingAppointments and visits booked into your real calendar or system, confirmed and reminded.View
- Review managementReviews asked for after a visit, replies drafted, and three stars or below seen by a person first.View
From Ferrata Labs
- IndustriesWhich agents apply in each of the six verticals Ferrata serves.
- How it worksAssess, Anchor, a first agent live in under 90 days, then your team.
- The embedded teamTwo forward-deployed engineers, working with your IT team.
- Book a discovery callThirty minutes on one workflow, and an honest answer on where to start.
Start with Zenith, or talk it through first.
Thirty minutes with Ferrata Labs on how calls and messages reach you today. You leave with a view of where Zenith fits, and an honest answer if something else should come first.
Your menu, your policies, your routing and the way you talk to customers are yours. Zenith is configured to them. You are not fitting your front desk into a template.