Webchat
A website chat that books, then carries on by text.
A visitor on your website at 11pm has a question that stands between them and a booking. Zenith's chat answers it from your own information, books the time while they are still on the page, and if they leave, picks up by text with the same thread and the same context.
Do you take walk-ins at Fremont on Saturdays?
Visitor · 12:41pmWe do, and Saturday evenings fill fast. I can hold a table for you instead: what time and how many?
Zenith · 12:41pm4 people at 7
12:42pmA visit
From a question on your site to a confirmed booking.
- 01
Ask
The visitor asks in the chat on your site: do you take walk-ins, do you treat this, how soon can you come out.
- 02
Answer
Zenith answers from your hours, services, menu and policies, and asks your qualifying questions when it is a new inquiry.
- 03
Book
A time from your real calendar or system, held while they decide, then booked and confirmed.
- 04
Carry on
With their number and consent, the conversation continues by text after they leave the page.
On your site
A widget that fits your site, not the other way round.
One line of code
Added to your site once, per location if you have several, with your name and colors.
Says what it is
The chat introduces itself as an AI assistant, and a visitor can ask for a person at any time.
Knows the page
A visitor on your catering page is asked about catering; one on a location page is asked about that location.
Chat and the rest
The same agents as your phones and texts.
Webchat is a channel, not a separate product. The agents, rules and records behind it are the ones that answer your calls.
| Website-only chat tools | Zenith webchat | |
|---|---|---|
| Answers from | A script or FAQ list | Your systems of record and your own knowledge |
| Bookings | A link to a form | Booked into your calendar or system in the chat |
| After they leave | Gone | The same thread, continued by text or email |
| Your team | A separate dashboard | The shared inbox, with every other channel |
On its own, and where it stops
Zenith handles the routine. Your people handle the rest.
Zenith answers chats, qualifies leads and books on its own. Pricing exceptions, complaints and anything your rules mark for a person go to your team in the shared inbox.
Zenith answers, routes, books and handles routine questions on its own. Refunds, discounts, complaints, low reviews and campaigns wait for a person, and anyone on your team can take over a conversation at any time.
Your dataThe voice model carries the spoken conversation and nothing else. Your customer records stay in your own database, read only by your own agents.
Start here, keep the foundation
Start with webchat. Add the rest without starting over.
Webchat suits a business whose website already gets traffic it does not convert. The agents and booking rules it needs are the same ones calls and texts use, so a company that starts with calls can turn chat on without rebuilding anything.
FAQ
Questions, answered plainly.
What is a website chat widget?
A website chat widget is a small chat window on a business's site where visitors can ask questions. Zenith's answers from your own information, books into your calendar or system, and continues the conversation by text after the visitor leaves.
How is it added to our website?
With one line of code placed on your site once. It works on most website builders and custom sites, and Ferrata's engineers help your web team if needed.
Will visitors know it is an AI?
Yes. The chat says it is an AI assistant when the conversation starts, and visitors can ask for a person whenever they like.
What if nobody is available to take over?
The agent says when someone will get back to them, takes their contact details with consent, and puts the thread in Needs a person for your team.
Can the chat take payments?
No. Zenith does not process card payments. Deposits and payments stay with the processor you use today, and the chat can tell a visitor how you take them.
Does the chat remember returning visitors?
When a visitor gives a phone number or email that matches a customer in your systems, the chat continues on their existing thread with their history.
Related in Zenith
- Lead responseEvery new lead answered on the channel they used, qualified and booked, day or night.View
- Business textingTwo-way texting from your business lines, answered by agents and your team.View
- Shared inboxOne thread per person across calls, texts, webchat, email and reviews.View
- Appointment schedulingAppointments and visits booked into your real calendar or system, confirmed and reminded.View
From Ferrata Labs
- Ferrata LabsThe firm that builds Zenith, and builds AI agents into operating businesses.
- Quill, the quoting agentReads every inquiry, prices it against your rules, drafts the quote.
- How it worksAssess, Anchor, a first agent live in under 90 days, then your team.
- Book a discovery callThirty minutes on one workflow, and an honest answer on where to start.
Start with webchat, or talk it through first.
Thirty minutes with Ferrata Labs on how calls and messages reach you today. You leave with a view of where Zenith fits, and an honest answer if something else should come first.
Your menu, your policies, your routing and the way you talk to customers are yours. Zenith is configured to them. You are not fitting your front desk into a template.