- Coming
Every customer email answered, on the same record.
Zenith will answer the email that reaches your shared mailbox: questions answered from your records, bookings made, and issues opened as cases with the whole story. Each email joins the customer's record, beside their calls, texts and chats.
What happens with Zenith
From an unread mailbox to answered, booked or handed over.
- 01
Placed on a record
Each email matched to the customer by address, with their history beside it.
- 02
Answered from your records
Questions answered in your words, from your policies, bookings and orders.
- 03
Done in the thread
A booking made, a time moved, a payment link sent, or a case opened.
- 04
Handed over, written up
Anything outside its limits will go to the right person as a case, summarized.
- 05
Kept, and written back
The email, the reply and the outcome on the customer's record, and in your CRM if you use one.
On its own, and what waits
It answers customers. Your team keeps the rest.
On its own
- Answering routine questions from your records
- Booking and rescheduling
- Opening a case with a summary
- Setting supplier mail and newsletters aside, labeled
Waits for a person
- Refunds, complaints and discounts
- Anything your rules route to a person
- Legal, press, and anything you mark sensitive
What it reads and writes
Your records in, the outcome back where it belongs.
Reads
- Your shared mailboxGmail or Microsoft 365, on the address you choose.Coming
- The customer's recordPast messages, bookings, orders and cases.
Writes
- RepliesSent from your own address.Coming
- CasesOpened in Zenith when a person is needed.Coming
- HubSpotA note on the contact.Live
FAQ
Questions buyers ask about email.
Will replies come from our own address?
Yes. Replies will go out from the address you connect, such as support@ or hello@, so customers reply to you and not to us.
Which mailboxes will it work with?
Gmail and Microsoft 365 first, connected to a shared address you choose. Personal mailboxes will stay private.
Will it answer every email?
No. It will answer customers, from your records and within your limits. Suppliers, newsletters and anything it can't place will be left for your team, labeled.
What if an email is about something already open?
It will join the open case for that customer and topic by rule, so the person working the case sees the new email in context.
Can my team still reply themselves?
Yes. Anyone will be able to reply from the record, and your assistant will step back on that thread.
Start with the mailbox nobody owns.
Connect one shared address in the private beta and see what gets answered, booked and handed over.
Pricing is set with each business in the private beta.