- ComingThe results view
- LaterAn assistant for owners
Results
See what every conversation earned.
Zenith will count what happens after the hello: leads answered, qualified, booked and paid; revenue from your list; cases resolved by your assistant and by your people; and the questions customers ask most. Every number will trace back to the conversations behind it.
What happens with Zenith
From every conversation to one weekly view.
- 01
Every conversation counted
Calls, texts, chat and email, from the first reply to the outcome.
- 02
Traced to money
Revenue counted only from payments or orders traced to a conversation.
- 03
Split by who did it
Resolved by your assistant or by a person, so you see where people are needed.
- 04
Grouped by topic
The questions customers ask most, so a recurring problem gets fixed once.
- 05
Every week
One view for the owner, and the same numbers for each location.
What it will count
Leads, revenue and cases, side by side.
| What | Today |
|---|---|
| LeadsAnswered, qualified, booked and paid, by channel and source. | Coming |
| Revenue from your listPayments and orders traced to each campaign. | Coming |
| CasesResolved by your assistant and by people, time to first reply, time to resolve. | Coming |
| SatisfactionThe customer's rating when a case closes. | Coming |
| TopicsWhat customers ask about most, and how that changes. | Coming |
| An assistant for ownersAsk about your customers in plain words and get suggested fixes. | Later |
On its own, and what waits
It counts and traces. You decide what to change.
On its own
- Counting every conversation and its outcome
- Tracing payments and orders to the conversation behind them
- Grouping questions into topics
- Sending the weekly view to the people you choose
Waits for a person
- Deciding what to change in the business
- Changing an agent's limits or procedures
What it reads and writes
Your records in, the outcome back where it belongs.
Reads
- Every conversationCalls, texts, chat, email and cases in Zenith.
- PaymentsFrom your processor, once text to pay is live.Coming
- OrdersFrom your ERP or POS.Coming
Writes
- The results viewIn Zenith, by week and by location.
- A weekly emailTo the owner and anyone you add.
FAQ
Questions buyers ask about results.
Which numbers will it show?
Leads answered, qualified, booked and paid; revenue from your list; cases resolved by your assistant and by people; time to first reply and time to resolve; satisfaction; and the topics customers ask about most.
How will revenue be tied to a conversation?
Only when a payment or order traces to it: a link sent in the conversation was paid, or an order followed a booking made in it. Revenue that cannot be traced will not be counted.
Can I see results by location?
Yes. Every number will split by location, by channel, and by your assistant or the person who handled it.
Can I ask questions about my customers?
Not yet. An assistant for owners, which answers questions about your customers and suggests fixes, is on the roadmap for later.
Are the numbers on this page real?
No. Every product screen on this site is illustrative. We will publish outcome figures only once customers have produced them.
Know what your phones earned this month.
Join the private beta and see the first weekly view built on your own conversations.
Pricing is set with each business in the private beta.